Request for improvement of personal host problem

[SYY]

First of all, my level is Platinum 55. The betting rolling amount is US$2,061,983.75. I am also very active in the game. However, I requested a loss bonus from my personal host, but the host's superiors refused and I did not receive it. The loss that day was $36,000. My personal host is very stressed and I have requested a change 3 times. I definitely have to make a claim. My host nickname is BCGame_Aly.

[Mary_bcgame]

14 hours ago, SYY said:

First of all, my level is Platinum 55. The betting rolling amount is US$2,061,983.75. I am also very active in the game. However, I requested a loss bonus from my personal host, but the host's superiors refused and I did not receive it. The loss that day was $36,000. My personal host is very stressed and I have requested a change 3 times. I definitely have to make a claim. My host nickname is BCGame_Aly.

hello @SYY
may i know your UID please

 

[SYY]

@메리_bc게임 

UID 49727426

[Mary_bcgame]

14 hours ago, SYY said:

@메리_bc게임 

UID 49727426

Hello @SYY 
i see that your level is Platinum 55 with a betting rolling amount of US$2,061,983.75, so it's clear you’re very active. I understand that you requested a loss bonus from your personal host, BCGame_Aly, but the host’s superiors refused, even though you had a $36,000 loss that day. I’m aware you’ve asked to change hosts three times and you definitely want to make a claim.

After checking, it appears you have already received a few lossbacks from the VIP host. For your next lossback, it’s up to the VIP host’s discretion. I have forwarded your complaint to the VIP Host team, and hopefully you’ll receive a response soon—at least by tomorrow—since today, the 19th, is a Sunday. Good luck!

[SYY]

@메리_bc게임 

손실을 거절당했음에 그정도는 처음받아봅다.

받을만한 충분한 자격이된다고생각합니다.

그리고 300만k 웨이져 롤링이 되면 보너스지급도 약속했지만 지키지않고 갔슴니다.