Hello @SYY
i see that your level is Platinum 55 with a betting rolling amount of US$2,061,983.75, so it's clear you’re very active. I understand that you requested a loss bonus from your personal host, BCGame_Aly, but the host’s superiors refused, even though you had a $36,000 loss that day. I’m aware you’ve asked to change hosts three times and you definitely want to make a claim.
After checking, it appears you have already received a few lossbacks from the VIP host. For your next lossback, it’s up to the VIP host’s discretion. I have forwarded your complaint to the VIP Host team, and hopefully you’ll receive a response soon—at least by tomorrow—since today, the 19th, is a Sunday. Good luck!
Mary_bcgame's post in Request for improvement of personal host problem was marked as the answer